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ABOUT US
We are an urban clothing brand based out of Sacramento, California. Golden Crystalz started back in 2021 originally as a logo design company creating cover art designs for musicians on SoundCloud. Once we realized our logo creations would look really dope on a t-shirt, everything changed.
One of the manufacturers we work with is Bella+Canvas, which is based out of Los Angeles, California. Bella+Canvas is known worldwide for its comfort and durability, and we continue to receive numerous compliments on the shirt's craftsmanship.
Frequently asked questions
Q: I never received my order confirmation. How can I locate this?
A: Please check your Spam email.
Q: How long will it take to receive the tracking information for my order?
A: Your tracking information typically takes 4 business days. You will receive a tracking confirmation email.
Q: How do I cancel an order?
A: You must request a cancellation within 24hrs of the order receipt. Email: 'goldencrystalz@outlook.com'.
Q: My order shows delivered, but I never received the package. How can I track this?
A: You can check the tracking on your purchased items by visiting the United States Postal Service website. (usps.com)
Q: How soon can I expect an email response?
A: Our customer support team will respond to emails within 1 business day of its receipt.
Q: The ApplePay option does not show available on my IOS device. Why is this?
A: Please make sure to use the Safari Search Engine on all IOS devices to utilize ApplePay. (Don't use Chrome)
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